Question 1

What's the difference between keratin and smoothing?

Accepted Answer

Keratin (formaldehyde-free modern formulas) restructures more deeply and reduces frizz for 2–4 months; smoothing is lighter, ideal for colour-treated or fine hair, lasting 4–8 weeks. Aftercare decides longevity: sulphate-free cleanser, low heat, UV protection, and regular hydration masks. Start with smoothing if you're new or blonde; move to keratin if your hair is coarse or highly porous.

Question 2

How long do smoothing results last?

Accepted Answer

Typically 4–8 weeks. Wash less frequently, use heat protectant, and avoid salt/chlorine to maximise life. A silk pillowcase and microfibre towel help keep the cuticle smooth between washes.

Question 3

How do I care for blonde hair between toning?

Accepted Answer

Use a gentle, colour-safe cleanser, hydrate weekly, and apply a violet or blue-violet treatment every 1–2 weeks (short dwell time of 3–5 minutes). If water is mineral-rich (common around the Shire), chelate once a fortnight to keep brass at bay. In-salon glosses every 6–8 weeks will keep the tone fresher for longer.

Question 4

Why does my hair get frizzy in humid weather?

Accepted Answer

Humidity swells the hair shaft, causing frizz. Balance moisture with light hold: start with a leave-in conditioner, add heat protectant before styling, then finish with a humidity-resistant spray. Avoid heavy oils that can collapse volume. A keratin-free smoothing treatment works best for Sydney's changeable climate.

Question 5

What's a simple routine for colour-treated hair?

Accepted Answer

Cleanse 2–3 times per week with sulphate-free shampoo, deep condition with a mask weekly, protect hair with heat and UV products before styling, and finish with a pH-balanced leave-in conditioner. This routine will extend your colour vibrancy and keep hair healthy between appointments.

Question 6

Which products protect against brassiness?

Accepted Answer

Violet/blue-violet treatments (purple shampoo or toning masks), UV filter sprays, and chelating washes used sparingly (once every 2–4 weeks). Choose products labelled 'colour-safe' and avoid over-toning, which can lead to ash buildup. Professional glosses every 6–8 weeks provide the best long-term brass protection.

Question 7

Can I wash hair the same day after colour?

Accepted Answer

Wait 24–48 hours for the cuticle to fully close and the colour to set. When you do wash, use cool water and a gentle, sulphate-free cleanser. Protect from heat styling during the first week to maximize colour longevity.

Question 8

When will I see repair results?

Accepted Answer

Surface smoothness appears immediately after treatment. Strength and elasticity improvements take 4–6 weeks with consistent care using bond-building treatments, protein masks, and heat protection. Severe damage may require multiple treatments spaced 4–6 weeks apart.

Question 9

What brush/heat setting for blow-outs?

Accepted Answer

Use a medium round brush for tension and volume. Start with airflow to dry 80%, then apply brief heat for smoothing. Avoid maximum heat on fine or colour-treated hair. Medium heat (150-180°C) is sufficient. Always use heat protectant before blow-drying.

Question 10

How often should I trim?

Accepted Answer

Every 8–12 weeks to prevent split ends from migrating up the hair shaft. If you're growing hair out, trim every 12–16 weeks with 'dusting' (minimal length removal). Regular trims actually help hair grow healthier and longer by preventing breakage.

Question 11

Do you offer cruelty-free options?

Accepted Answer

Yes, we stock several cruelty-free and vegan product lines. Look for 'cruelty-free certified' badges on product pages, or filter by 'cruelty-free' when shopping collections. Need help choosing? Message us on the contact page.

Question 12

Can I click-and-collect in Bangor?

Accepted Answer

Yes, choose 'Pick up in-salon' at checkout if enabled, or message us via the contact page to arrange pickup. We'll notify you when your order is ready (usually within 24 hours). Pick up during salon hours at 60 Goorgool Road, Bangor (just off Menai Road).

Find the right time in Jena’s chair.

Mid-Length Straight Up Smoothing Treatment

Long/Thick Straight Up Smoothing Treatment

Straight Up Smoothing for Teens

Regrowth + Foils & cut/Blowdry for short/mid-length hair

Regrowth + Foils & cut/blowdry for Long Hair

1/4 Head Foils, Cut & Blow-dry

1/2 Head of Foils, Cut & Blow-dry

Full Head of Foils Package

Long Hair Colour Package

Mid-Length Colour Package

Short Hair Colour Package

Kids Cut & Blow-dry Bundle

Short Hair Cut & Blowdry

Mid-Length Cut/Blowdry

Long Cut/Blow-dry

Coloured Hair Braids

Single Braid

Double Braids

3-4 Braids (cornrows)

Custom Braided Hairstyle

Hot Towel Express Treatment Add On

Infrared Sauna

Scalp Detox

Kids Blow-dry

Haircut

Hair Wash & dry off

Fringe Trim

Kids Haircuts

Add curls to other service

GHD Curls Short/Mid-Length

GHD Curls LONG

Upstyle SHORT

Upstyle mid-length

Upstyle LONG

Wedding Hairstyles

Iron Straight Add On

Primary Formal Hairstyle

High School Formal Hairstyle

Superior Conditioning Treatment

Step 1- Cleanse, Treat & Heat

Step 2- Rinse, dry/straighten

Short Hair

Mid-length Hair

Long Hair

Before you book