Frequently Asked Questions

Keratin (formaldehyde-free modern formulas) restructures more deeply and reduces frizz for 2–4 months; smoothing is lighter, ideal for colour-treated or fine hair, lasting 4–8 weeks. Aftercare decides longevity: sulphate-free cleanser, low heat, UV protection, and regular hydration masks. Start with smoothing if you're new or blonde; move to keratin if your hair is coarse or highly porous.

Typically 4–8 weeks. Wash less frequently, use heat protectant, and avoid salt/chlorine to maximise life. A silk pillowcase and microfibre towel help keep the cuticle smooth between washes.

Use a gentle, colour-safe cleanser, hydrate weekly, and apply a violet or blue-violet treatment every 1–2 weeks (short dwell time of 3–5 minutes). If water is mineral-rich (common around the Shire), chelate once a fortnight to keep brass at bay. In-salon glosses every 6–8 weeks will keep the tone fresher for longer.

Humidity swells the hair shaft, causing frizz. Balance moisture with light hold: start with a leave-in conditioner, add heat protectant before styling, then finish with a humidity-resistant spray. Avoid heavy oils that can collapse volume. A keratin-free smoothing treatment works best for Sydney's changeable climate.

Cleanse 2–3 times per week with sulphate-free shampoo, deep condition with a mask weekly, protect hair with heat and UV products before styling, and finish with a pH-balanced leave-in conditioner. This routine will extend your colour vibrancy and keep hair healthy between appointments.

Violet/blue-violet treatments (purple shampoo or toning masks), UV filter sprays, and chelating washes used sparingly (once every 2–4 weeks). Choose products labelled 'colour-safe' and avoid over-toning, which can lead to ash buildup. Professional glosses every 6–8 weeks provide the best long-term brass protection.

Wait 24–48 hours for the cuticle to fully close and the colour to set. When you do wash, use cool water and a gentle, sulphate-free cleanser. Protect from heat styling during the first week to maximize colour longevity.

Surface smoothness appears immediately after treatment. Strength and elasticity improvements take 4–6 weeks with consistent care using bond-building treatments, protein masks, and heat protection. Severe damage may require multiple treatments spaced 4–6 weeks apart.

Use a medium round brush for tension and volume. Start with airflow to dry 80%, then apply brief heat for smoothing. Avoid maximum heat on fine or colour-treated hair. Medium heat (150-180°C) is sufficient. Always use heat protectant before blow-drying.

Every 8–12 weeks to prevent split ends from migrating up the hair shaft. If you're growing hair out, trim every 12–16 weeks with 'dusting' (minimal length removal). Regular trims actually help hair grow healthier and longer by preventing breakage.

Yes, we stock several cruelty-free and vegan product lines. Look for 'cruelty-free certified' badges on product pages, or filter by 'cruelty-free' when shopping collections. Need help choosing? Message us on the contact page.

Yes, choose 'Pick up in-salon' at checkout if enabled, or message us via the contact page to arrange pickup. We'll notify you when your order is ready (usually within 24 hours). Pick up during salon hours at 60 Goorgool Rd, Bangor (just off Menai Road).